Customer Success Supervisor

Remote

Full Time

Experienced

Customer Success Supervisor
Other World Computing, Inc. (OWC) is committed to innovation and delivering the finest computing solutions to businesses and creative professionals.

The role of the Customer Success Supervisor is pivotal in delivering exceptional customer service and technical support across all social and review platforms, as well as addressing order and shipping issues. Additionally, the Customer Success Supervisor is tasked with delegating work, managing projects, and facilitating assistance from the Customer Success team to ensure efficient processing.
Are you ready to help organizations solve their hardest challenges through the power of OWC?
If so, we’d love to hear from you!

What Will You be Doing?

The essential purpose of this position is to ensure customer success keeping our customers informed and satisfied. One can expect to take between 30-65 customer contacts a day. This role includes providing service internally and externally on all products sold through Macsales.com.

Customer Escalation/Outreaches
Social Media/Review Responses
Prepare monthly/annual performance reports 
Delegate work to the Customer Success team
Review D365 documents and modify as needed to ensure processing
Stay educated on new and updated policies, products, and procedures by reviewing internal training resources
Coaching, including documenting coaching
Any other duties that are assigned

Supervisory Responsibilities: 

Directly supervises employees in a collaborative manner to ensure that we are providing the best service to our customers. Lead via a hands-on knowledge-based approach. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training/updating fellow employees on best practices; planning, assigning, and directing work; and assisting employee related performance feedback to appropriate manager(s) if necessary.

What You Bring with You?

Will be based on a variety of performance indicators, including but not limited to:

Monthly/annual report completion
Problem solving
Coaching/training abilities
Special Project completion
Employee management
Documenting material
Time management
Development/documentation of Customer Success support material
Response time under 24 hours for every social/review platform M-F
Ensure orders are relased for shipping/updated same day M-F

Computer Skills: 
To perform this job successfully, an individual should be comfortable working on a Mac platform with proficiency in utilizing Office 365, Salesforce, Dynamics 365, Rippling and able to quickly adjust to new software or tools. 

Compensation Structure for the Position

The salary for this role is between 50,000-55,000 USD per year. The amount of compensation will be determined based on your experience, skills, and performance.

Our People Are the Most Important Asset
A career with OWC is out of this world and will provide you with all the opportunities and benefits that can only come from working with a proven industry leader that is committed to innovation and delivering the finest computing solutions.

Competitive pay, that is based on the work that you do here at OWC and not based on a previous role.
A generous number of vacation/sick/personal days every year, including birthday time off!
Comprehensive health, vision, dental and wellness benefits.
- 401K
- Life Insurance
- Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Tuition and Loan Assistance
Join a company that is a leader in sustainability and offers the flexibility of a remote or hybrid (if in proximity to an OWC office) working environment.
At OWC there are ongoing opportunities to learn, develop new skills and support your personal growth.

Different people approach challenges differently. The most successful teams are the most diverse teams, and we pride ourselves on providing a culture that is committed to diversity, equity, and inclusion.
We look forward to hearing from you, learning more about your successes and sharing more on the ‘Other Worldly’ innovation here at OWC.

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Thank you for leaping into Other World Computing's Career Page!

At OWC, we're more than just a workplace- we're a community of driven individuals, united by a shared passion for innovation and excellence. Taking care of our customers needs and ensuring everyone has the right product has been our mission for 35 years, and we look forward to the future!

Here's why OWC is a great place to build your career:

1. Innovation: We thrive on pushing boundries and exploring new horizons. Joining us means being part of a team that constantly seeks innovative solutions and welcomes fresh perspectives.

2. Collaborative Culture: Our collaborative and inclusive culture ensures that every voice is heard. We beleive that diverse ideas lead to the best results, and we encourage open communication and teamwork.

3. Professional Growth: At OWC, your growth matters. We are committed to helping you reach your full potential through continuous learning, skill development, and ample opportunities for career advancement.

4. Impactful Work: What we do here matters. Our products/services have a positive impact on all users and the environment, and you'll be a key contributor to shaping a better future.

5. Work-Life Balance: We value your well-being. Our flexible work arrangements, wellness programs, and a supportive work environment ensure you can maintain a healthy work-life balance.

6. Inclusive Environment: We celebrate diversity and embrace uniqueness. You'll find a welcoming and inclusive environment where you can be your authentic self.

7. Passionate Team: Join a team that's passionate about what they do. Our employees are dedicated to their roles and share a genuine enthusiasm for our mission.

If you're ready to explore an exciting journey with meaningful challenges and endless opportunities, OWC is the place for you. Explore our current openings and take the first step toward a rewarding career with us.

Customer Success Supervisor

The salary for this role is between 50,000-55,000 USD per year. The amount of compensation will be determined based on your experience, skills, and performance.

Apply for this position